User Flows
CSA - Ticket Counter
Cancel a Customer’s flight ticket
Upgrade a passenger’s boarding position
Re-scheduling a Customer’s ticket
Send a Food/Beverage coupon to a customer with the best bag (One of the games CSA’s play with passengers waiting to board the plane)
Send a Thank You e-mail to a customer taking his/her 5th consecutive flight
CSA - Boarding Gate
Calling standby customers and asking them to reach the gate quickly (The flow should prompt sending an automatic message)
Sending a message to all passengers about the change in the Departure Gate
CSA - Roamers
Assisting a passenger that is travelling with a pet