Wireframes
The Dashboard
Each Persona has a different dashboard, designed according to their tasks
and requirements. However, some information points are common that include:
Ticket Counter Agent
Navigation Tab
Agents can check notifications
regarding current flights, view
their flight list for the day
Current flight information
Calling the passenger,
asking them to stay at their
location till the CSA arrives
Calling Staff incase they
required for the assistance
such as animal on board or
escort to plane
Select the passenger’s
location to view route
and navigate
Approach the passenger
for assistance by viewing
the route to their real-time
location provided by
Geo-fencing technology
Geo-fencing technology -
it’s the proprietary
technology of the company
that enables users to view
live locations in indoor
settings
Search for the passenger by name
or find them in the list below
Select the “cancel”
icon to proceed
Ask the passenger if they
would like the adjusted
refund amount in Flight
points or their bank
account and tap “confirm”
Smart notification that
reminds the Agent to
send a message to late
passengers to hurry
before the boarding gate
closes
On selecting “Send”, a
modal appears with all
the late passengers as
recipients and a preset
message that can be sent
with one tap
The message contains a
sentence asking the
passengers to hurry up
and reach the boarding
gate
The Gate Agent can also
add helpful tips such as
changes in the boarding
gate, or shortcuts to
reach the gate faster
Appropriate Feedback
On sending the alert to
the late passengers
of the flight, the app
provides a confirmation
message to keep the Gate
Agent informed
Boarding Gate Agent
Reaching a passenger’s location at the airport to assist them - Customer Service Agent
Cancelling a passenger’s flight ticket - Customer Service Agent
Sending an alert to late passengers - Boarding Gate Agent
Passenger Categories
Since this is the Boarding Gate
Agent’s dashboard focuses on
late and standby passengers first
to help reduce turnaround time
Passenger Information
The Agent can directly call and
message all late passengers from
here asking them to hurry as well
as keep track of the calls
Customer Service Agent
